Your billing rights
This notice contains important information about your rights and
our responsibilities under the Fair Credit Billing Act.
Notify us in case of errors or questions about your bill.
If you think your bill is wrong, or if you need more information
about a transaction on your bill, write us on a separate sheet at:
Carroll County State Bank
126 W 6th St
Carroll, IA 51401
or at the address listed on your bill. Write to us as
soon as possible. We must hear from you no later than sixty (60)
days after we sent you the first bill on which the error or problem
appeared. You can telephone us, but doing so will not preserve your
rights.
In your letter, give us the
following information:
Your name and account number.
The dollar amount of the suspected error.
Describe the error and explain, if you can, why you believe there is
an error. If you need more information, describe the item you are
not sure about.
If you have authorized us to pay your bill automatically from your
savings or checking account, you can stop the payment on any amount
you think is wrong. To stop the payment, your letter must reach us
three (3) business days before the automatic payment is scheduled to
occur.
Your rights and our
responsibilities after we receive your written notice.
We must acknowledge your letter within thirty (30) days, unless we
have corrected the error by then. Within ninety (90) days, we must
either correct the error or explain why we believe the bill was
correct.
After we receive your letter, we cannot try to collect any amount
you question, or report you as delinquent. We can continue to bill
you for the amount you question, including finance charges, and we
can apply any unpaid amount against your Credit Limit. You do not
have to pay any questioned amount while we are investigating, but
you are still obligated to pay the parts of your bill that are not
in question.
If we find that we made a mistake on your bill, you will not have to
pay any finance charges related to any questioned amount. If we
didn't make a mistake, you may have to pay finance charges, and you
will have to make up any missed payments on the questioned amount.
In either case, we will send you a statement of the amount you owe
and the date on which it is due.
If you fail to pay the amount that we think you owe, we may report
you as delinquent. However, if our explanation does not satisfy you
and you write to us within ten (10) days telling us that you still
refuse to pay, we must tell anyone we report you to that you have a
question about your bill. And, we must tell you the name of anyone
we reported you to. We must tell anyone we report you to that the
matter has been settled between us when it finally is.
If we don't follow these rules, we can't collect the first $50 of
the questioned amount, even if your bill was correct.
